To ensure transaction transparency, please read this policy carefully before purchasing.
- Scope of policy application
All sold hat products (including custom-made, promotional and clearance items) are not eligible for return, exchange or refund.
This policy applies to all sales channels (official websites, cooperative platforms, etc.).
- Explanation of Exceptional cases
If the goods you receive have any of the following problems, please contact customer service (hodivity@ucoolhatc.com) within 24 hours after signing for receipt and provide evidence (photos/videos) :
Severe damage caused by transportation (such as squeezing deformation, stains);
Sent the wrong product (completely inconsistent with the order);
Quality issues (such as thread breakage, accessory detachment and other process defects).
We will offer exchange or compensation plans (such as coupons) as the situation requires. Cash refunds are not applicable.
- Precautions
Inspection responsibility: Please be sure to check the appearance of the goods when signing for them. Feedback received after the deadline will not be processed.
Customized products: Personal preferences (such as inappropriate color or size) are not excluded.
International orders: You may need to bear the return shipping cost and customs duties. It is recommended to place orders with caution.
- Contact Information
For assistance, please email to hodivity@ucoolhatc.com with the subject line “after-sales application + order number”. We will reply within three working days.